Frequently Asked Questions
Got a question for The Window Dr? We’ve listed our most frequently asked questions below. If there’s something you need which isn’t on the list, give us a call on 0800 046 7366 for expert advice from our team.
Are you an accredited company?
Yes. We are a FENSA Registered and Approved Installer. We are also Fair Trades and TrustMark registered.
Are you a franchise?
No – we are a family run business which started back in 1987.
Can I get a quote without a surveyor visit?
Sometimes. Whilst we can often see the problem through photographs, the majority of the time a survey is recommended. This is because of the sheer amount of different types of windows, doors, parts and mechanisms. It takes years of knowledge and extensive experience to identify them all and so usually an in-person inspection is needed.
Is my build or installation guaranteed?
Yes, for 10 years. Our guarantees are backed by HomePro Insurance.
What if I want a more unusual style of window or door?
No problem! We can supply all kinds of windows and doors and are also able to advise on these too.
Do you repair double glazing?
Yes. Double glazing failure is a very common issue which we have vast experience with. Contact us with more information about the problem and our expert team will be able to advise.
Why is my conservatory too hot in summer and too cold in winter?
This is another really common issue that we see frequently. We recommend replacing the glass roof with a tiled one to make the room usable all year round. Contact us for further information.
What’s the difference between a conservatory and an orangery?
A conservatory is an entirely glass structure with a brick base. An orangery is closer to a typical extension. It’s an entirely brick structure with large windows and a flat roof featuring some kind of glass lantern. We build both and can advise which is the right choice for you and your home.
How likely is it that my quote will get more expensive?
Not very likely. This only happens if further work is required or requested.