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Customer Charter

The Window Doctor and HomePro represents the highest standards in home improvements, Trade Professionals that have committed to uphold the following values at all times.

- To supply a written quotation when submitting a tender for contract
- To ensure that all work is completed to pre-defined specifications and budgets as defined in an agreed contract. All changes must be communicated and agreed with the homeowner prior to proceeding
- To ensure that all works are completed to the highest possible standards and that all guaranteed elements of work are agreed
- To leave all areas clean and tidy at the end of the day, and to remove all rubbish upon completing the contract
- To ensure that all colleagues and sub-contractors meet these standards at all times
- To ensure that our currently excellent Dun and Bradstreet rating is maintained and does not fall below our required limits. This ensures that only the most professional and reliable contractors remain on our directory

- To comply with all laws, statutory regulations and Building Regulations

- To maintain adequate employers and public liability insurance

- To respect the homeowner's privacy and take all steps to ensure the security of their home and a safe working environment

- To ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the homeowner

- To arrive at the agreed time for appointments with the homeowner and to give advance warning of any unavoidable delay

If you feel that we as Trade Professional have consistently not followed the HomePro Charter, please let us by email to complaints@thewindowdoctor.co.uk


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